About Dr. Goulston

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Mark is an articulate intuitive.  He knows that what people at every level of a company or organization don’t say often
determines their behavior more than what they do say.  More importantly, he directly addresses this elephant in the
room in a non-threatening way that opens the road to change, growth and breakthrough results.

Warren Bennis, Chairman of The Leadership Institute at USC
Are you a founder or CEO  who needs to get through to someone today?
How many conversations today will you try to get through to: customers, clients, employees, colleagues, bosses, directors, managers, vendors not to mention spouses, children, parents, friends and of course yourself? Probably a more appropriate question would be, how many conversations will you have today where you are not trying to get through to someone? The answer. Probably few. And after you get through, what next? How often do they change what they’re doing in a positive direction for both them and you?  What would be the effect on your and their productivity if they did?

Mark Goulston, M.D. is a business advisor, consultant, speaker, trainer, coach and confidante to CEOs and Board Chairman. As a result of his rich and diverse background and experiences, Dr. Goulston increases people’s ability to get through to anyone.

  • FBI and police hostage negotiation trainer
  • Crisis psychiatrist for 30 years
  • UCLA professor of psychiatry for 25 years
  • Fellow of the American Psychiatric Association
  • One of America’s Top Psychiatrists 2005, 2006, 2010, 2011 selected by the Consumers’ Research Council of America
  • Author or co-author of seven books
  • His book, Just Listen,” became the top book on listening in the world and top book at Amacom books for five years
  • His book, Get Out of Your Own Way,” published in 1996, has been in top five self help books at Amazon for past five years
  • His current book, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life,” published in 2015 was a finalist in the Audie Awards 2016 and was featured on Oprah.com.
  • Contributor to: Harvard Business Review, Business Insider, Fast Company, Huffington Post, Psychology Today, Biz Journals 
  • Former Tribune Media syndicated columnist, Question Mark – Career Advice for the Working Class
  • Former Senior Editor, CSQ Magazine
  • Record number of registrants at Citrix webinar (9,200)
  • Subject of PBS special, “Just Listen with Dr. Mark Goulston”
  • Frequent guest expert in media including: CNN, Fox News, CBS/NBC/ABC/BBC News, Oprah, Today, NY Times, Wall Street Journal, Fortune, Forbes, Investor’s Business Daily, Los Angeles Times
  • Co-Host of Zo What Morning weekly radio show


Founder, CEO and Executive Advisor, Mentor, Coach and Confidante:

Current and past client companies include:

GE, IBM, Merrill Lynch, British Airways, Xerox, Disney, Cisco, FedEx, Mattel, State Farm, Goldman Sachs, Accenture, Deutsche Bank, Morgan Stanley, Hyatt, Coca-Cola, Kaiser Permanente, AARP, E&Y, HCA, Costco, Northwest Mutual, USC, UCLA, University of Alabama, ESPN, Conference Board, Los Angeles DA, Superior Court Judges of Santa Clara County, ABA and the FBI.

Dr. Goulston lives in Los Angeles with his wife and three children.

For more info check: Mark Goulston at Wikipedia