Wouldn’t You Agree? #51 Confrontation Effectiveness Training
Q: When confronting a repetitive negative behavior what’s the best approach?
A: Words may respond to words, but repetitive negative behaviors only respond to consequences.
The key is to make the consequence fit the behavior. If you react with overkill, you’ll need to take it back; if you react with under kill, it won’t be effective. Some people take out a sheet of paper ahead of time and write down all the behaviors from positive to negative on the left side of the page and all the consequences on the right side of the page. At the top might be: greatly exceed expectations, consequence – raise, promotion, recognition and acknowledgment. At the bottom might be: verbally threatens a co-worker, family member or self, consequence – call police.
Wouldn’t you agree?
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