Usable Insight – New Year’s Resolutions – 20 Ways to Win Friends and Influence People at Work

If you want to really win friends and influence people at work:

  1. Be on time and prepared for meetings. That alone will make you shine like a star.
  2. Turn in work ahead of schedule. Forget procrastination, get things done early.
  3. Turn in work error free. I need to practice this one if you haven’t noticed that my columns invariably have some typo or grammatical errors.
  4. Return email and voice mail the same business day (if only to acknowledge receipt of it with a message telling them when you’ll get back to them). Realize that even though many people procrastinate sending you a message, human nature is that they will often expect you to respond immediately.
  5. Follow up with people, even if you have to do it more than once. Don’t just stop and think, “Well I called them back so I’m off the hook.” If they don’t get back to you, it’s not personal. Everyone is overloaded.
  6. Never bring up a problem without coming up with a solution. And make it one that will make sense, feel right and be doable in your company’s corporate culture to your boss.
  7. Never lie. People will forgive an honest mistake, but they won’t forgive or forget if you lie.
  8. Sincerely congratulate others on their success. It is one of the best ways to counteract the jealousy and envy that can kill you.
  9. Express compassion. Tell people you’re sorry when bad things happen to them. This is not to be confused with the empty, “I’m sorry,” excuse that you say after you mess up to try to get out of some punishment.
  10. Smile more than you frown. Research shows you can’t hold a smile for more than ten seconds and be angry at the same time.
  11. Be easier to please than you are to upset. Don’t be high maintenance.
  12. Do what you say you’ll do, when you say you’ll do it. Follow through means never having to say you’re sorry.
  13. If you have a w-h-i-n-i-n-g voice (ask your friends), stop it. Nails on a chalkboard do not win friends or influence anyone.
  14. If you have a strident voice (ask your friends), stop it. More chalk.
  15. If you pout, stop it.
  16. If you act sullen, stop it.
  17. If you blame others, stop it.
  18. If you make other people wrong, stop it.
  19. If you make excuses, stop it.
  20. If you cry too easily, stop it.
Be Sociable, Share!

47 Responses to “Usable Insight – New Year’s Resolutions – 20 Ways to Win Friends and Influence People at Work”

  1. Eva Watson Says:

    I just added this site to my feed reader, excellent stuff. Can’t get enough!

  2. Don Ghramm Says:

    wow,this looks like a great site. great work and info. I will for sure be back soon to get an update. thanks alot!

  3. Timo Says:

    Cool news it is without doubt. My boss has been seeking for this information.

  4. Wayne Hall Says:

    Nice list.

    I have been looking at better decision making and what many of the smart people are saying about how we are not so good at it. That led me to looking at our human network and how information flows through it, or sometimes does not.

    After looking through many books on communications I found your book “Just Listen”, and have recommended it to many in my personal network. Thank you!

    You may be interested in the book “Tribal Leadership”. In it he classifies group communication into 5 levels from “Life Sucks” to “Life is Great”. To me your work commpliments his quite nicely.

    I am worried about number 6 on your list. My fear is this may lead to inportant information not flowing where it needs to.

  5. Jessica Says:

    This is fantastic. Simple, straightforward suggestions that make a real difference. Numbers 1 – 5 are particularly important in business situations, and they’re things that are easy to do but equally easy to write off as though they didn’t matter. While they may not “matter” in the sense that the ultimate outcome may be the same, but they certainly impact others’ perception of the situation.

    I think with number 6 it’s equally important to add the addendum, “even if the solution does not work or is not perfect.” Even if another solution needs to be determined, simply offering a suggestion shows that you have put thought into the situation and view it as being hopeful.

    A correlary of #7 is “own your mistakes.” I have often found that if I acknowledge when I have made a mistake or my performance is falling at work, my boss feels relieved because I have taken the burden of pointing out the situation to me and she immediately knows that I understand the gap between what I have accomplished and what is expected of me.

    The rest are more subtle changes, but certainly ones that would have a large impact one’s relationships and others’ perception of you.

    Thanks!

  6. Mirta Derrah Says:

    Thanks for taking the time to discuss this. Thanks for all the enthusiasm to extend such helpful information on this post. I love to comment on your blog sir.

  7. Douglass Shey Says:

    May I reference some of this on my site if I post a link back to this site?

  8. Hwa Hosein Says:

    As a contractor, I address some of these issues are a regular basis thanks for making sense!

  9. Graig Bartolomeo Says:

    Pretty good post. I have really enjoyed browsing your blog posts. Whatever the case I’ll be subscribing to your feed and i also hope you write again soon! Thanks a lot, I’ll try to come back often. Merry Chrismas!

  10. Hai Hanners Says:

    Sources like the one you talked about right here will probably be very useful to me! I will submit a link to this web page on my blog. I am sure my guests will discover that very useful. Large thanks for the useful data i discovered on Domain Information Anyway, in my language, there arent much good supply like this.

  11. Cheryl Sharp Says:

    These are really reminders great, Doctor!

    Lots of people set New Year’s resolutions at losing weight and beginning an exercise program. Looks here like you have many ways to lose excess “psychological” weight, and great new “psychological” exercises we can add to our daily routines.

    Happy New Year to you!

  12. Hang Loehr Says:

    I was very pleased to find this web-site.

  13. Sharilyn Camacho Says:

    you are really a good webmaster, you have done a well job on this topic!

  14. Neal Shoop Says:

    Great write-up. I am a normal visitor of your blog and appreciate you taking the time to maintain the nice site. I will be a regular visitor for a really long time.

  15. Curtis Delorey Says:

    I was just searching for this info for some time. After 6 hours of continuous Googleing, at last I got it in your website. I wonder what is the Google’s problem that does not rank this type of informative websites closer to the top. Generally the top web sites are full of garbage.

  16. Josue Morsbach Says:

    Your page is great! You sure do know how to keep your audience entertained. Im so glad that I took the time to look at this blog, because let me tell you. Thanks.

  17. photography course Says:

    Very awesome blog !! I couldnt have wrote this any better than you if I tried super hard hehe!! I like your style too!! it’s very unique & refreshing…

  18. Felipa Suttin Says:

    Thank you for your blog post.Thanks Again. Awesome.

  19. remonty Says:

    I’m so happy to read this. This is the type of manual that needs to be given and not the accidental misinformation that’s at the other blogs. Appreciate your sharing this best doc.

  20. Bong Mccallister Says:

    Really appreciate you sharing this article post.Thanks Again. Great.

  21. Tomiko Arietta Says:

    I was exploring on line for some information since yesterday night and I at long last found this! This is a excellent website by the way, but it is a little difficult to read from my smart phone.

  22. marko Says:

    Hello world I suggested an increase in the discussions and comments on matters of interests of visitors life and work , thank you.

  23. Fotografia ślubna Says:

    This is really amazing post.

  24. Anita Strickland Says:

    What’s up, just wanted to mention, I liked this blog post. It was funny. Keep on posting!

  25. Ivelisse Knoechel Says:

    I fully agree with author opinion.

  26. Bettie Comp Says:

    WONDERFUL Post.thanks for share..more wait .. …

  27. Bess Puchalla Says:

    Admiring the dedication you put into your site and detailed information you offer. It’s good to come across a blog every once in a while that isn’t the same outdated rehashed material. Excellent read! I’ve bookmarked your site and I’m including your RSS feeds to my Google account.

  28. Aurelio Fermo Says:

    Of course, what a splendid site and enlightening posts, I definitely will bookmark your website.Have an awsome day!

  29. fotografia Says:

    Hello there, just became aware of your website through Msn, and found that it is really informative. I’m going to watch out for brussels. I’ll appreciate if you continue this in future. A lot of people will be benefited from your posting. Kind regards, fotografia!

  30. Saul Champey Says:

    It’s going to be ending of mine day, except before finish I am reading this impressive post to improve my experience.

  31. Christian Runkle Says:

    There are some fascinating closing dates on this article but I don’t know if I see all of them heart to heart. There’s some validity but I’ll take maintain opinion until I look into it further. Good article , thanks and we want more! Added to FeedBurner as nicely

  32. Stefani Skartvedt Says:

    I’d have to verify with you here. Which isn’t something I normally do! I get pleasure from reading a submit that will make people think. Also, thanks for permitting me to remark!

  33. Jeana Says:

    Supelrby illuminating data here, thanks!

  34. Kirby Goldner Says:

    Hello! I just would like to give a huge thumbs up for the great info you have here on this post. I will be coming back to your blog for more soon.

  35. kontrola bankowa Says:

    I was just looking for this information for some time. After six hours of continuous Googleing, finally I got it in your site. I wonder what’s the lack of Google strategy that don’t rank this type of informative websites in top of the list. Generally the top web sites are full of garbage.

  36. scrapeboard Says:

    Man I love your comment and it was so fabulous and I am definetly going to save it. I Have to say the Superb analysis this article has is greatly remarkable.No one goes that extra mile these days? Well Done Just another suggestion you shouldget a Translator Application for your Worldwide Audience .

  37. nettebladet skjema Says:

    EMM … Jeg kan ikke få det ..

  38. klikk her Says:

    interessant informasjon. Hvor kan jeg finne mer om dette emnet?

  39. Valarie Wangberg Says:

    I have been reading out a few of your stories and it’s pretty clever stuff. I will make sure to bookmark your site.

  40. Aldo Radziwon Says:

    An incredibly nice blog you could have here. I really love your typing style and it’s very informative posts, I’ll return here again!

  41. Barton Klemke Says:

    A very nice blog you could have here. You really love your typing style and it’s very informative posts, I will come back here again!

  42. Willian Rouse Says:

    If you write a book, I will buy one!

  43. Isabel Koebel Says:

    Very nice style and design and good content material, nothing at all else we want :D .

  44. Peter Says:

    Pretty fascinating post. This was a highly intriguing post. Thanks!

  45. klikk her Says:

    Excellent article. This is a truly riveting post. I would like to discover more very soon.

  46. ziberman Says:

    Magnifico!!!

  47. Janette Says:

    Hey! Someone in my Facebook group shared this website with us so I came to give it
    a look. I’m definitely enjoying the information. I’m book-marking and will be tweeting this to my followers!
    Superb blog and superb style and design.