Usable Insight – 10 Commandments of a Family Business

by Dr. Mark Goulston
(Costco Connection)

Running a family business brings special challenges. Dr. Mark Goulston, an emotional-intelligence expert in Los Angeles, offers these “10 Commandments of Family Business” to help ensure success.

1. Thou shalt work harder than thy non-family employees
2. Thou shalt think of thy company’s needs before thy own
3. Thou shalt not bad mouth thy company or family to outsiders
4. Thou shalt be accountable and follow through
5. Thou shalt match authority with the responsibility that thou delegate
6. Thou shalt make thy job easy to understand so others can do it in thy absence and train thy replacement if thou shalt leave thy job
7. Thou shalt move aside when thy security needs conflict with thy company’s growth needs and when thy fear clouds thy vision
8. Thou shalt remove dead wood early
9. Thou shalt treat thy customers and thy employees better than thou expect in return
10. Thou shalt listen to one’s trusted and respected consultants’ advice or replace them with ones thou trust and respect

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2 Responses to “Usable Insight – 10 Commandments of a Family Business”

  1. Ian Blair Hamilton Says:

    Not sure I can see why these rules apply to family business more than any business…

  2. tom olofsson Says:

    Mark,

    I love the commandments. I will pass them on to our family business clients.

    tom o.