The Website of Dr. Mark Goulston

Win Friends and Influence People

If you really want to win friends and influence people,
concentrate more on being interested instead of interesting.

- Jim Collins, author of Good to Great and Built to Last

Jim Collins explains in the December issue of Business 2.0 how learning this changed his life in 30 seconds:

“John Gardner, founder of Common Cause, secretary of health, education, and welfare in the Johnson administration, and author of such classic books as Self-Renewal, spent the last few years of his life as a professor and mentor-at-large at Stanford University. One day early in my faculty teaching career — I think it was 1988 or 1989 — Gardner sat me down. ‘It occurs to me, Jim, that you spend too much time trying to be interesting,’ he said. ‘Why don’t you invest more time being interested?’

“If you want to have an interesting dinner conversation, be interested. If you want to have interesting things to write, be interested. If you want to meet interesting people, be interested in the people you meet — their lives, their history, their story. Where are they from? How did they get here? What have they learned? By practicing the art of being interested, the majority of people can become fascinating teachers; nearly everyone has an interesting story to tell.

“I can’t say that I live this rule perfectly. When tired, I find that I spend more time trying to be interesting than exercising the discipline of asking genuine questions. But whenever I remember Gardner’s golden rule — whenever I come at any situation with an interested and curious mind — life becomes much more interesting for everyone at the table.”

I hope this is as “usable” for you as it is for me. I also hope that if you find these Usable Insights helpful that you’ll share them with your co-workers, family and friends.

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