About Dr. Goulston
Need to get through to someone today? Try listening
Mark is an articulate intuitive. He knows that what people at every level of a company or organization don’t say often determines their behavior more than what they do say. More importantly, he directly addresses this elephant in the room in a non-threatening way that opens the road to change, growth and profitability.
- Warren Bennis, Chairman of The Leadership Institute at USC
How many conversations today will you try to get through to: customers, clients, employees, colleagues, bosses, directors, managers, vendors not to mention spouses, children, parents, friends and of course yourself?
Probably a more appropriate question would be, how many conversations will you have today where you are not trying to get through to someone? The answer. Probably few.
And after you get through, what next? How often do they change what they’re doing in a positive direction for both them and you? What would be the effect on your and their productivity if they did?
The secret to this is not what you tell people. It’s what you enable them to tell you that is critically important to them, that you listen to and care about, and then help them with.
Mark Goulston, M.D. is a business advisor, consultant, trainer and coach trained as a clinical psychiatrist who honed his skills as an FBI/police hostage negotiation trainer who increases people’s ability to get through to anyone. He is the author of the recently published and Amazon.com best selling book, “Just Listen” Discover the Secret to Getting Through to Absolutely Anyone (AMACOM, $24.95).
Dr. Goulston’s development of those skills started with his education: a B.A. from UC Berkeley, an M.D. from Boston University, post graduate residency in psychiatry at UCLA. He went on to be a professor at UCLA’s internationally renowned Neuropsychiatric Institute for more than twenty years, become a Fellow of the American Psychiatric Association (the highest award that organization offers) and was named one of America’s Top Psychiatrists for 2004-2005 and again in 2009 by Washington, D.C. based Consumers’ Research Council of America.
A partial list of companies and organizations he has trained, spoken to, provided executive coaching to or consulted with include: GE, IBM, Goldman Sachs, Merrill Lynch, Xerox, Deutsche Bank, Hyatt, Accenture, Astra Zenica, Kodak, Federal Express, FBI, Los Angeles District Attorney, White & Case, Seyfarth Shaw.
He is a member of the National Association of Corporate Directors and the Worldwide Association of Business Coaches and is the best selling author of four prior books including the international best seller, Get Out of Your Own Way: Overcoming Self-Defeating Behavior (Perigee, $13.95) Get Out of Your Own Way at Work…and Help Others Do the Same (Perigee, $14.95), is a contributor to Harvard Business, blogs for the Huffington Post, writes the Tribune media syndicated column, Solve Anything with Dr. Mark, column on leadership for FAST COMPANY, Directors Monthly. He is frequently called upon to share his expertise with regard to contemporary business, national and world news by television, radio and print media including: Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Los Angeles Times, ABC/NBC/CBS/Fox/CNN/BBC News, Oprah, Today.
Dr. Goulston lives in Los Angeles with his wife and three children.
